Cancellation Policy

Cancellations must be received in writing by email and are subject to the following fees per guest:

  • More than 90 days before departure: 10% of tour cost
  • 46-90 days before departure: 20% of tour cost
  • 31-45 days before departure: 50% of tour cost
  • 0-30 days before departure: 100% of tour cost

Cancellations policy Eiger Ultra Trail & adidas Terrex Infinite Trails

Swiss Trail Camp offers special conditions for the participants. Participants of the Grindelwald Trail Camp will get a guaranteed race entry spot of the Eiger Ultra Trail. After successful registration of the Eiger Ultra Trail race a cancellation of the camp or the Eiger Ultra Trail is no longer possible.

Unused Portion of Trip

No refunds will be provided for any unused portion of a trip once the trip begins, including but not limited to if you leave a trip for any reason, miss the trip’s departure date or an activity, or have to be removed from a trip. There are no exceptions to this cancellation and refund policy, including for reasons related to weather, civil strife, personal, family or medical emergencies or any other circumstances beyond our control. For this reason, we highly recommend that you purchase travel insurance.

Changes by You

If you need to make changes after your tour has been confirmed, for example, adding or subtracting nights, changing dates, hotels or meal plans, we will be happy to help when we can. 

Keep in mind changes are not always possible, especially when one change affects subsequent nights. Additionally, our outside suppliers, including hotels, often impose additional fees or penalties for changes and cancellations. As a result, it is in our sole discretion whether to accept a change request. If we accept your request, you will be asked to pay an administrative fee of CHF 300/person in addition to any new costs incurred, which can be substantial. Change requests should be made in writing, by email.

Cancellations or Changes by Us and Flexibility

Swiss Trail Camps reserves the right to cancel or reschedule a camp if the required number of participants has not been reached.

We reserve the right to cancel, alter or modify any trip without prior notice for any reason, including but not limited to for the safety, comfort and / or well-being of trip participants and for circumstances of Force Major, ie circumstances beyond our control which prevent us from providing the trip as planned. This includes the right to replace or substitute guides and accommodations in the trip materials, modify the order in which places are visited, and make other changes in the itinerary. 

If we are forced to significantly alter or cancel your trip due to Force Majeure, which is rare, we will let you know as soon as possible. In these circumstances, you can choose one of the following options: 

  1. Accept our offer of a comparable replacement trip, offered at our sole discretion and subject to availability, or
  2. Receive a refund of all monies paid less any non-refundable deposits paid to third party suppliers.

When accepting an offer for a replacement trip:

  1. If the cost is lower than the price of your original trip, you will receive a refund for the difference in cost, or
  2. If the cost of the replacement trip is higher than your original trip, the costs will be charged.